Studio Policies

  • Pre-book your classes. Please reserve your spot online for all classes. Class space is limited and some class times fill up quickly. You may reserve your spot in the class up to one month prior to the scheduled class. Please arrive at least 5 min before your class. 
  • Class Cancellations by Teachers: If no one has pre-booked a class at least one hour before the start time, the teacher MAY cancel that particular class for the day which will reflect on the schedule. If you are planning to attend a class, please let us know by pre-booking your classes.
  • Class/Appointment Cancellation Policy. This policy is in place to minimize disruption to our clients and as a courtesy to our instructors who are compensated on a per-client/class basis. Keep in mind that if you book a session or reserve a class we turn others away and if you don’t show up they miss out.
    • Classes: We have limited space for our classes. If you are unable to attend a class, please cancel online or call the studio directly.  We require a cancellation within 6 hours of the class start time. We understand due to unexpected situations you will need to cancel in less than 6 hours, please contact the studio as soon as possible if you are not able to cancel within the 6-hour window. Please keep in mind to do your best to honor the 6-hour window, as others may be waiting for your spot and will not have enough time to be notified that a spot has opened for them. We do not offer refunds on any classes.
    • Private Sessions: All private/semi-private sessions are by appointment only. Appointments may be made in person or over the phone. If you cannot make your appointment due to illness, etc., please call the studio and/or contact your teacher as soon as you know you will not be able to make it. If you have to cancel, please do so within 12 hours or you may be charged for that session for not canceling. We realize there are always exceptions and understand that you may not be able to honor the 12 hours in which we will handle the exception case by case. We do not offer refunds on any private or semi-private sessions.

Studio Etiquette

  • Please arrive 5-10 before the scheduled class. (Arrive at least 15 minutes early for your FIRST class or session.) For safety reasons, we lock the front door about 5 minutes after class starts. If you are going to be late, please let us know so we can watch for you!
  • We are a place of focused energy and tranquility. We ask that you please respect fellow members by helping us maintain the atmosphere of a calm and peaceful studio: Use your best judgment regarding talking before classes. It is usually acceptable to chat before Pilates or strength & conditioning classes; however, we ask that you refrain from conversations before yoga classes once inside the yoga room.
  • A light snack is ok before class. Many find they do not want to eat two hours before yoga.
  • Please stay hydrated! It is wise to be well-hydrated during the 24 hours prior to your class. Please hydrate during class, too. Water is available at the studio to purchase. You may bring your own water bottle to fill up at our water fountain.
  • Wear comfortable clothing that you can move in freely. 
  • Please leave your shoes on the shoe rack in the lobby. We want to keep the studio floors as clean as possible.
  • Please sanitize your hands before and after each class and session.
  • For all Pilates mat, yoga, and strength and conditioning classes: We highly recommend you bring your own mat. 
  • We recommend leaving valuables at home. We have lockers available to store your belongings, but we cannot guarantee their safety. Please bring your own padlock.
  • Please TURN OFF cell phones during class. Cell phones should not be brought into the hot room.
  • Please refrain from strong-smelling perfumes or colognes. Please bring clean feet to all classes.
  • Please let your teacher know if you have any condition or injury – no matter how big or small – before your class or session starts.
  • Let the teacher know if you are pregnant.


  • Membership Terms:
    • By signing up for a Longevita membership, you are agreeing to pay the monthly rate per month for the minimum commitment through the expiration of the commitment via automatic payment on a credit card or withdrawal from a bank account. After the minimum commitment is reached, the membership will automatically continue on a month-to-month basis You are also agreeing to the following terms:
      •  Payment Date: The auto payment will run on the same day of the month each month as your original purchase date.
      • Commitment: After the minimum commitment is reached, this membership will automatically renew on a month-to-month basis unless we receive a written notification within 30 days of your draw date and completion of our Membership Cancellation Form. This notification must be emailed to [email protected]. We do not accept phones or voicemails.
      • Early termination (Member’s right to cancel): Member may cancel this contract at any time by emailing [email protected] with a payment of 50% of the remaining agreement dues owed through expiration. We do not accept phones or voicemails
      • Hold Policy: Memberships may not be placed on hold. However, there are a few exceptions that must be requested and approved. If approved, the hold period may not be longer than 30 days. 
      • Hold and Termination Policy: Member may request to terminate a membership while the membership is on hold by emailing a requisition directly to [email protected]. Members will be prompted to complete a cancellation survey to complete the cancellation process. The 30 days cancellation notice will start after the membership hold end date and must have meant the membership commitment as stated above.
      • Refunds: We do not offer refunds on memberships, classes, private/semi-private sessions or workshops/events.
      • Sharing Memberships: No sharing of memberships.
      • Class Schedule: All prices, services, and hours of class schedules are subject to change without notification. We try our best to let our clients know when there will be a major schedule change. Please check our online schedule often as well as our Facebook page.
  • Inclement Weather Policy. Unless otherwise notified, the studio will be open. Always check the online web scheduler and/or our Facebook page for any class cancellations or studio closings. We may also notify you via text letting you know if the class has been canceled. If weather conditions prevent you from attending your session, please call and/or email the studio and cancel your session online in our web scheduler. Also, try and notify your teacher either by calling or texting. We will do everything possible to accommodate you in the case of school closings and/or icy conditions.

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