Policies

Studio Policies

• Pre-book your classes. Please reserve your spot online for all classes. Class space is limited, and some class times fill up quickly. You may reserve your spot in the class up to one month before the scheduled class. Please arrive at least 5 min before your class.
• Class Cancellations by Teachers: If no one has pre-booked a class at least one hour before the start time, the teacher MAY cancel that class for the day which will be reflected on the schedule. If you plan to attend a class, please tell us by pre-booking.
• Class/Private Cancellation Policy. This policy is in place to minimize disruption to our clients and as a courtesy to our instructors who are compensated on a per-client/class basis. Keep in mind that if you book a session or reserve a spot in a class, we may turn others away from that class. If you do not show up when you have reserved a spot in the class, they miss the opportunity to take a class.
• Classes. We have limited space for our classes. If you are unable to attend a class, please cancel online at least six (6) hours before the class starts to avoid being charged a penalty. We do understand that emergencies and unexpected situations may come up where you will need to cancel less than 6 hours before the start of your reserved class time. If this happens, please call the studio as soon as possible at 253.249.7456 and let us know you will be unable to attend your reserved class. Kindly remember that your fellow classmates might be eager to join, so if you need to cancel, doing so promptly helps ensure someone else has the chance to attend. Your consideration makes a significant difference.
• Private Sessions. All private/semi-private sessions are by appointment only. Appointments may be made in person or over the phone. If you cannot make your appointment due to illness, etc., please call the studio and/or contact your teacher as soon as you know you will not be able to attend your scheduled private or semi-private. If you must cancel, please do so within 12 hours to avoid being charged a late cancellation or no-show penalty. We realize there may be emergencies or other reasons why you may not be able to honor the 12-hour cancellation window. Any exceptions to the private/ semi-private late cancellation policy will be addressed case-by-case. We do not offer refunds on any private or semi-private sessions.
  
  • Penalties. Penalties will be assessed for class spots you cancel less than six (6) hours before the scheduled start time of the class, or that you do not show up for.
    If you have a limited membership (such as 4, 8, or 12 classes per month), a class pass (one or 10 classes), or a special membership or pass offered from time to time, a $10 fee will be charged to your credit card for late cancellations or no-shows. However, you will not lose the class. This means that if you cancel late or do not show up for a class, the class will still remain available for you to take at another time. 
    If you have an unlimited membership, in-class or virtual, including the new client special 21-day (about 3 weeks) unlimited memberships, will be assessed a $10 fee for the class you cancel less than six (6) hours before the start of the class you reserved or if you do not show up for the class.

Studio Etiquette

• Please arrive 5-10 before the scheduled class. (Arrive at least 15 minutes early for your FIRST class or session.) For safety reasons, we lock the front door about 5 minutes after class starts. If you are going to be late, please let us know so we can watch for you!
• We are a place of focused energy and tranquility. We ask that you please respect fellow members by helping us maintain the atmosphere of a calm and peaceful studio: Use your best judgment regarding talking before classes. It is usually acceptable to chat before Pilates or strength & conditioning classes; however, we ask that you refrain from conversations before yoga classes once inside the yoga room.
• A light snack is ok before class. Many find they do not want to eat two hours before yoga.
• Please stay hydrated! It is wise to be well-hydrated during the 24 hours prior to your class. Please hydrate during class, too. Water is available at the studio to purchase. You may bring your own water bottle to fill up at our water fountain.
• Wear comfortable clothing that you can move in freely. 
• Please leave your shoes on the shoe rack in the lobby. We want to keep the studio floors as clean as possible.
• Please sanitize your hands before and after each class and session.
• For all Pilates mat, yoga, and strength and conditioning classes: We highly recommend you bring your own mat. 
• We recommend leaving valuables at home. We have lockers available to store your belongings, but we cannot guarantee their safety.
• Please bring your own padlock.
• Please TURN OFF cell phones during class. Cell phones should not be brought into the hot room.
• Please refrain from strong-smelling perfumes or colognes. Please bring clean feet to all classes.
• Please let your teacher know if you have any condition or injury – no matter how big or small – before your class or session starts.
• Let the teacher know if you are pregnant.

TERMS & CONDITIONS

• Membership Terms:
  By signing up for a Longevita membership, you are agreeing to pay the monthly rate each month through the expiration of the minimum commitment (number of months) via automatic payment on a credit/debit card or withdrawal directly from a bank account. After the initial minimum commitment, your membership will automatically continue monthly.
  
  By signing up for a Longevita membership you are also agreeing to the following terms:
  
  • Payment Date. The auto payment will run monthly on the same day of the month as your original purchase date.
  • Commitment. After the minimum commitment is reached, your membership will automatically renew on a month-to-month basis unless we receive a notification on our Membership Cancellation Form at least 30 days (about 4 and a half weeks) before your monthly payment date. This notification must be emailed to [email protected]. Please include “Membership Termination” in the subject line of your email. We do not accept membership cancellations by phone or voicemail.
  • Early termination. (Member’s right to cancel). You may cancel your contract at any time by emailing your request to [email protected] and paying 50% of the remaining monthly agreement amount owed through the expiration of the original commitment term. We do not accept early termination requests by phone or voicemail.
  • Membership Holds. Your membership may not be placed on hold. However, Longevita Pilates & Yoga Studio reserves the right to approve limited exceptions and place memberships on hold. If an exception is approved, the hold period may not be longer than 30 days (about 4 and a half weeks).
  • Termination while on Hold. You may request termination of your membership while your membership is on hold by emailing a request directly to [email protected]. Please include “Membership Termination Request” in the subject line of your email. You will be prompted to complete a cancellation survey to complete your membership cancellation process. The 30-day cancellation notice will start after the membership holds its end date and must have met the minimum membership commitment as stated above. If you have not met your minimum membership duration (number of months) you will be charged 50% of the unmet minimum monthly membership commitment.
  • Membership Sharing. Membership is for your individual use only. Your membership may not be shared with anyone.
  • Refunds. We do not offer refunds on memberships, classes, private/semi-private sessions, or workshops/events.
    
    
• Class Policy.
  All prices, services, schedules, descriptions, and lengths are subject to change without notification. Longevita Pilates & Yoga Studio will do our best to let our clients know when there will be a major schedule change that affects the type, start time, length, instructor, etc. of a class. Please check our online schedule often as well as our Facebook page for the current class schedule.
  
  
• Inclement Weather Policy.
  Unless otherwise notified, the Longevita Pilates & Yoga Studio will be open. Always check the class schedule on our website and/or on our Facebook page for any class cancellations or studio closures. In addition, you may receive a text/email letting you know that a class has been canceled. If weather conditions prevent you from attending a class you are registered for, please cancel your class online or in the Walla app. If you will be unable to attend a private or semi-private session, please call the studio at 253.249.7456. Also, try and notify your teacher either by calling or texting. We will do everything possible to accommodate you when schools are closed due to the weather or when roads are snowy or icy.